Blue tracker >> Customer Support >> Name change issues (Shortcut)

I tried twice to change one of my character's name and I got an error twice. When I checked my credit card online it stated that I was billed twice for the service. So is my name change going through? And why was I charged on my credit card twice if I got an error both times that I tried to change my name?

I'd be interested to know the error you're receiving as well, Leibniz, as it would provide me a better way to give you accurate troubleshooting.

Most payment errors, however, are caused by the Billing Profile being out of date with the payment method you are attempting to use. Try the steps below, they might help you resolve your issue if you are still trying to process this transaction.

Credit Card Payment Assistance

http://us.battle.net/support/en/article/credit-card-payment-assistance

Otherwise, it's possible the expertise of one of our Billing representatives might be necessary to assist with this payment request. You may consider giving them a call for further direction.

Billing and Account Services

Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:

Phone: 1-800-592-5499

Australia: 1-800-041-378

Chile: 1230-020-5554

Mexico: 001-888-578-7628

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Via Support Site: http://us.battle.net/support/